Frequently Asked Questions

What are digital printables?

Digital printables are files you download and print yourself at home or at a local print shop. There's nothing physical posted to you — everything is delivered instantly after purchase.

What format are the files?

All our files are delivered as high-quality PDFs, designed to print beautifully on standard A4 paper unless otherwise stated on the product listing.

How do I download my files after purchase?

Once your payment is confirmed, you'll receive an email with a download link. You can also find your downloads in your order confirmation page. If you have any trouble, please get in touch and we'll help straight away.

Do I need any special software to open the files?

No — all files are PDFs, which can be opened with the free Adobe Acrobat Reader or any standard PDF viewer on your phone, tablet, or computer.

Can I print the files more than once?

Yes! Once purchased, you can print your files as many times as you like for personal use.

Can I use the files commercially?

Our printables are licensed for personal use only unless stated otherwise. Please contact us if you're interested in a commercial licence.

What is your refund policy?

Because digital files are delivered instantly and cannot be returned, we're unable to offer refunds once a file has been downloaded. However, if there's an issue with your file, please get in touch and we'll do our best to make it right.

Can I request a custom design?

Absolutely! If you can't find what you're looking for, just ask — if it doesn't exist yet, we'll create it for you. Send us a message with your idea.

I haven't received my download link — what should I do?

Please check your spam or junk folder first. If it's not there, contact us with your order number and we'll resend it promptly.

How long does it take to receive a personalised item?

If your item is personalised, please allow up to 12 hours for delivery, depending on your time zone (we are based in BST). We do endeavour to send your file within 30 minutes wherever possible!